Welcome to simplypetfoods.co.uk thank you for choosing us for all your pet’s needs.
All orders are accepted in good faith and we will use our best endeavours to supply ordered goods in a timely fashion.
Your privacy and security are important to us so we make sure you enjoy a safe and secure shopping experience. All personal and credit card information you share with us is handled with the highest security features and held in the strictest confidence.
By purchasing from this Website, you agree to abide by the terms we have set out below.
Errors and Omissions Policy:
This website shows 1,000’s of items, we make every effort to ensure that descriptions and products are as described. However on occasions errors may occur when we become aware of this we will rectify any error, where there is one, promptly.
Simplypetfoods.co.uk are not liable for any misprints, errors or omissions which include, but are not limited to, graphics, incorrect pricing or product specifications. By using this website you agree to this, the policies mentioned above and the content herein.
Internet Security Policy:
For your protection, we use a secure website. Your personal information including your credit card number, name and address is encrypted so that it cannot be read while being transmitted over the internet. How do we do this? With Secured Sockets Layer (SSL). Secured Sockets Layer is a protocol that transmits your communications over the Internet in an encrypted form, keeping prying eyes away from your personal data. SSL ensures that the information is sent, unchanged, only to the server you intended to send it to. Online shopping sites frequently use SSL technology to safeguard your credit card information. How do you know you’re on a secure site? After completing at our Checkout area, you are transferred to the secure transaction site. The lock icon on your browser will be closed. The URL for the site will start with https://
If you do not see the lock icon and https://, it is not a secured data encrypted site. Shopping at simplypetfoods.co.uk is safe! In fact, it would be much easier for someone to obtain your credit card information from a credit card receipt than it would be to intercept an on-line transaction with www.simplypetfoods.co.uk
Out of Stock Items Policy:
We do our best to keep all items listed in stock. From time to time our suppliers will be out of stock or discontinue on certain items and we cannot ship them to you right away. If an item is out of stock and we cannot ship your order within 3 business days we will contact you by e-mail to find out if you would like us to ship the remainder of your order or wait until all items can be shipped together.
Return and Refund Policy
Simplypetfoods.co.uk are committed to giving you the best possible products and a high quality service at highly competitive prices.
In the unlikely event any product purchased from Simplypetfoods.co.uk is found to be faulty, damaged in transit, or different from the description given on our website then we will be pleased to arrange to either refund or replace the product. You may choose whether you require a refund or a replacement.
Should you order a wrong or inappropriate item we will offer a replacement or refund, we will offer to replace or refund the item provided that the original item is returned to us unused and in a saleable condition. You will be liable for the delivery costs involved in the return to us. If you are either unable or unwilling to arrange return to us after mistakenly purchasing a product, we will make arrangements for the return of the goods and charge you, the customer, for our costs incurred. In addition the original costs of delivery to you are NOT refundable.
You may return an item for exchange providing:
+ We have approved your returns.
+ All original display packaging or boxes are returned. They are not marked, written on or damaged.
+ All manuals, instructions, warranty registration cards and parts are returned
+ The item is in new condition and has not been used.
+ Return shipping fees and insurance are your responsibility. We cannot refund shipping charges.
This does not affect your statutory rights as a consumer.
To arrange to return a product or for further information about returns or refunds please e-mail us at www.simplypetfoods.co.uk or telephone us at 01280 813318
All returns must be notified to us within 21 days of delivery of the product.
